Last Updated: 1st November 2011
Most private sector organisations in Australia are required by law to comply with Australian National Privacy Principles (hereinafter, "NPPs") and are subject to the Privacy Act 1988 (Cth). Spinsoft is bound by these NPPs and the Privacy Act 1988 (Cth).
Information Collected via the Spinsoft Website(s)
We may collect information about your visit(s) to our website(s), including the pages you view, the links you click and other actions taken in connection with Spinsoft websites and services. We also collect certain standard information that your web browser sends to every website you visit, such as your IP address, browser type and language, access times and referring web site addresses. In most occasions, except when investigating security-related issues or when required to do so by law or legal process, this information is kept apart from and will not be correlated or combined with any information that we may hold elsewhere that could personally identify you.
We may, at times, contract out functions pertaining to marketing-related activities that utilise this data. At all times such data is shared, it is divorced from any information that may be used by third parties to determine the identity of the individuals accessing the website.
Collection of Personal Information
In some interactions with Spinsoft, we ask you to provide personal information. Usually, this information is not of a sensitive nature, as defined in the NPPs. This personal information may include, based on the type of interaction:
Contact of Spinsoft via E-Mail or Fax (and via eSupport / Secure Helpdesk)
Interactions Pertaining to Account Billing.
Interactions With Spinsoft via the Telephone
Use of Personal Information
Spinsoft collects and uses your personal information to operate and improve its websites, and to deliver the services or carry out the transactions you have requested. In particular, this information is used to: provide you with accurate, secure support, sales, and other services; provide you with more effective customer service; make our sites or services easier to use; perform research and analysis aimed at improving our products, services and technologies; display content and advertising that are customised to your interests and preferences; maintain the security of our network and ensuring quality-of-service for all Spinsoft customers.
Sharing of Your Personal Information
Specifically, with respect to SSL Certificates, we are required by our providers of those certificates to collect personal information from you to give to that provider.
Specifically, with respect to Domain Registration, we are required by our domain providers/registrars to provide accurate personal information with respect to domain ownership. Although it sometimes an option that such information (normally referred to as "WHOIS" information) to be"guarded" or "protected," we cannot make any guarantees with the availability, validity, continued validity of any such arrangements. Because Domain Registration records fall outside of our direct control, we cannot make any guarantees as to the privacy of such information, and highly recommend that you seek independent advice if such matters are of concern to you.
On occasion, we hire or contract with other companies to provide limited services on our behalf, such as providing customer support, processing transactions, or performing statistical analysis of our services. Any personal information we share will be limited to only that which is necessary to provide the aforesaid services. Any such companies are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Without limiting any of our rights per the NPPs, we further reserve the right to access and/or disclose your personal information if we believe such action is necessary to: comply with the law or legal process served on Spinsoft; protect and defend the rights or property of Spinsoft (including the enforcement of our agreements); or act in urgent circumstances to protect the personal safety of users of Spinsoft services or members of the public. These rights specifically extend to any subsidiaries, companies or contractors whom we retain on our behalf.
Security and Storage of Your Personal Information
Although the transfer of information across any media, including the internet, may involve some degree of risk, we carry out the maximal practicable steps possible to maintain the security and integrity of your personal information. This includes, but is not limited to:
Accessing Your Personal Information
Under the NPPs, you are typically entitled to any personal information we hold about you, subject to certain exceptions as therein set out. You may have the ability to view or edit some of your personal information on-line, using methods that will require you to utilise your credentials. The appropriate method(s) for accessing your personal information will depend on which sites and services you have used. In cases that you do not know how to access information by those method(s), or that data is not normally accessible on-line, you are able to access that information through alternative means of access; if you wish to do so, please write us at firstname.lastname@example.org, and we will contact you within 30 days regarding your request.
You also have specific rights under the NPPs to assure the accuracy of the data we hold about you. If you believe any personal data we hold about you may be inaccurate, please write us at email@example.com, and we will contact you within 30 days regarding your request.
Spinsoft web sites sometimes utilise "cookies" to enable you to log into our services, and/or to help personalise your on-line experience. A cookie is a small text file that is placed on your computer by a web server. Cookies contain information that is later read by a web server in the same domain that issued the cookie to you. Cookies cannot be used to run programs, deliver viruses, or carry-out any malicious tasks on your computer.
We utilise cookies to store your preferences and other information on your computer, for your convenience (i.e. to save time by avoiding, for example, the need to repeatedly enter commonly-provided data or your credentials). We may also sometimes utilise cookies to customise the display of information in terms of showing personalised content or appropriate advertising on your later visits to our websites.
Other cookies may be used to manage "sessions," for example to assist our web server software and e-commerce packages in tracking your progress through some portions of our website (i.e. when ordering products or services).
You typically have the ability to accept or decline our cookies. Most web browsers will automatically accept cookies, but you can usually modify your web browser settings to decline cookies. Please be aware that if you choose to decline cookies, you may not be able to sign-in or use features of our websites or related systems that depend on cookies.
If you require any additional information about this policy and/or its implementation, or if you have a complaint regarding privacy-related issues at Spinsoft, please contact us.
If you have any questions about Privacy legislation and regulations in Australia, we recommend that you visit the website of the Office of the Privacy Commissioner of Australia at http://www.privacy.gov.au/